OUR INCLUSIVE DELIVERY TERMS

Our prices include delivery to most parts of the UK mainland, subject to the terms set out below. Areas excluded from inclusive delivery are Scotland and some remote addresses but let us know where you are and we can assist with making delivery enquiries.

  • Deliveries can usually be arranged between 4-6 weeks, often much sooner
  • Our pieces are wrapped and well protected for transit
  • Our trusted drivers are fully insured and experienced in fine furniture delivery
  • We offer a weekday daytime delivery service only
  • They take great care of our pieces and we’ve worked with them for many years
  • They work alone so will need help unloading
  • We ask for flexibility regarding dates and times as they have fixed routes and tight schedule

If you have purchased a Stedsans piece or are considering it, we will enquire with our drivers to see when they are next in your area and agree a delivery date. They will then liaise with you directly nearer that date to give an approximate time. Often their routes aren’t mapped out until the week before but we will do our best to give as much notice as possible.

All our pieces show the dimensions and we are always happy to double-check or take additional measurements. It is your responsibility to check that you can accommodate the item in your home and that it will fit through doorways, up stairs and through access points.

Because midcentury frames are so well constructed, they are often very heavy. Ensure that you have adequate assistance when it’s delivered to move the piece into position, without shunting it along. Sofas and chairs should never be lifted by the arms but from underneath.

RETURNS

We hope you will be happy with your purchase but we value our customers’ satisfaction and so will exchange or refund any item if it is returned within 14 days of delivery, subject to the piece being inspected and found to be in the same condition as it left us. We would ask you to contact us in the first instance if you are planning to return an item so we can advise on the best way to get the piece back to us.

Any goods being returned must be received back by us in the same condition as they were sent out and include the original packing materials is possible.  We regret that shipping costs are non-refundable and the customer is responsible for the cost of return shipping and insurance.

If you have reserved a piece with us and then opt to return it within our 14 day returns period, you will be refunded minus the 10% deposit.

We would highly recommend that you take a look the piece before committing to buy.

If an item we deliver to you is damaged in transit, (if we have organised delivery), or is faulty we will offer a full refund as long as you notify us within 48 hours and retain any original packaging materials for claim purposes. After that time we are afraid we cannot uphold any claim. With this in mind, we would advise you to thoroughly check over your sofa or chair immediately after delivery.

BESPOKE PIECES – NON RETURNABLE

If you have commissioned the restoration of a sofa or chair then it falls outside of our normal returns policy, unless damaged or faulty, as it is a personalised piece created to your specification and in your choice of fabric. However, you may cancel your order within 48 hours of placement for a full refund of your 30% deposit.